Refund Policy
This policy explains how returns, refunds, and replacements are handled.
Return Eligibility
Items must be unused, in original condition, and returned in original packaging. Return requests must be submitted within 14 days of delivery.
Return Request Process
To initiate a return, please contact support with your order details. Our team will review your request and provide return instructions if eligible.
Refund Approval
Refunds are approved after the returned item has been received and inspected. Approval is based on product condition and compliance with return requirements.
Refund Timeframe
Once approved, refunds are processed within 5–10 business days. Processing times may vary depending on the payment provider.
Refund Method
Refunds are issued using the original payment method used at checkout. Alternative arrangements may be applied where necessary.
Non-Returnable Situations
Items that are used, damaged after delivery, or not in original packaging are not eligible for return. Sale or clearance items may also be excluded from returns.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact support within 7 days of delivery. We may request photos for verification and will offer a replacement or appropriate resolution.
Return Shipping
Customers are responsible for return shipping costs unless the item is confirmed as faulty or incorrect. We recommend using a trackable shipping service for all returns.